First steps when the bike comes back
Make sure the police agency that took the theft report knows the bike has been recovered and has released it to you, and keep the report number with your claim paperwork. Then contact your insurer before you ride, repair or clean anything. An adjuster may want to see the bike as it was found.
Do not try to start it with a damaged switch or loose wiring. A bike that was hot-wired can have live wires touching the frame, and forcing a key into a broken cylinder can leave you with a snapped key on top of everything else.
What do thieves usually damage?
The damage clusters around whatever stood between the thief and a rolling, running motorcycle. A locksmith or shop will check each of these, because the hidden damage is often worse than what you can see from the saddle.
| Part | What we commonly find |
|---|---|
| Ignition switch | A forced or broken key cylinder, a cracked housing, a switch that now turns with anything or with nothing |
| Steering lock | A bent or sheared lock pin and marks on the steering stops, because the bars were forced against the lock |
| Wiring | Cut or spliced wires behind the ignition and under the headlight or tank cover, and unplugged connectors |
| Immobilizer parts | A damaged antenna ring around the ignition, or on some bikes an engine computer or dash that is no longer the original |
| Seat and fuel cap | Pried seat latches and forced cap locks, usually from a search for paperwork or an attempt to refuel |
| Luggage and helmet locks | Broken lids and hinges on saddlebags and top cases |
What should you document for the insurance claim?
The California Department of Insurance explains that comprehensive coverage pays for damage caused by something other than a collision and lists theft and vandalism as examples. It pays after your deductible, the part of the loss you cover yourself. The same guide notes that an adjuster may refer you to a shop, or you may choose your own. Whether keys, locks and towing are covered, and to what limit, depends on your policy, so ask the adjuster directly.
- The police report number and the date and place of recovery
- Photos of the ignition, steering lock, wiring, seat, fuel cap and luggage before anything is touched
- A note of what is missing: keys, registration, tool kit, accessories
- A written estimate that lists parts and labor separately for the ignition, each lock and the keys
- Receipts for towing and storage
- The damaged ignition and locks themselves, until the adjuster says they are no longer needed
Rather have us handle it?
Call or text with your year, make, model and location.
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Repair or replace the ignition?
It comes down to what broke. If only the key cylinder was damaged and the switch body and electrical part are sound, the cylinder can sometimes be repaired or renewed and set to your existing key. If the housing is cracked, the steering lock pin is bent or the switch contacts were damaged, replacement is the safer repair, since that one unit also locks your steering.
A new ignition arrives with its own keys. Where the parts allow, we match it to your existing seat and fuel cap so the bike stays on one key, as our keying alike guide explains. On an immobilizer bike there is a second step, and the makers treat it seriously: Triumph, for one, pairs the immobiliser and engine computer to each other, so a replacement module has to be paired to the bike and its keys before the engine will run. A used part from another bike does not simply plug in.
New keys after a theft
Change the keys even if the thief never had one. If a key was stolen with the bike, the old cut still opens every undamaged lock. On chip-key bikes, have the missing key erased from the immobilizer as well. BMW's manuals, for example, say an authorized dealer can disable a lost key and ask that all remaining keys be brought along. On keyless models, set a new PIN.
Bring photo ID and your registration or title to the visit. If the registration was taken with the bike, California DMV issues a replacement card for one that was lost or stolen.
If the insurer calls it a total loss
Theft recoveries are sometimes written off, especially stripped bikes. California DMV says that when a vehicle is declared a total loss salvage and you receive a settlement, the insurance company must obtain a Salvage Certificate within 10 days of the settlement. Putting such a bike back on the road later means DMV's revived salvage process, with an inspection and a new registration application. Keep every repair receipt, including lock and key work, because DMV's brochure asks owners to bring repair receipts to a CHP inspection.
Quick questions
Can I ride the bike home if it still starts?
Not until the steering lock and wiring have been checked. A partly engaged steering lock or a damaged switch that cuts out while riding is a real hazard.
Will insurance pay for new locks and keys?
Theft and vandalism damage falls under comprehensive coverage if you carry it, but key and lock limits vary by policy. Get an itemized estimate and ask your adjuster before authorizing the work.
The thief did not get my key. Why change the locks?
A forced lock is weakened and may now turn with the wrong key. Replacing or rebuilding the damaged locks is about restoring security, not only about a missing key.
The dash or engine computer looks swapped. Can keys still be made?
It depends on the make. Tell us what you see and send photos, since mismatched immobilizer parts change the job and may need to be noted on your claim.
Services that can help
- Motorcycle Ignition Repair and ReplacementSticking, worn or damaged ignitions repaired or replaced.Details →
- Gas Cap, Seat, Steering and Saddlebag LocksGas cap, seat, steering, helmet and saddlebag locks.Details →
- Motorcycle Key ReplacementNew keys cut by code or from the lock, for all major makes.Details →
- Transponder and Immobilizer Key ProgrammingChip keys and fobs programmed to your immobilizer.Details →
Key details by make
Keep reading
- Rekey Motorcycle Locks or Just Cut a New Key?Cutting a new key replaces the key you lost, while rekeying changes the locks so the old key no longer works.
- One Key for All Your Motorcycle Locks: Keying AlikeA motorcycle that needs different keys for the ignition, fuel cap and seat has almost always had a lock replaced.
- Motorcycle Keys Stolen but the Bike Is Still There?If your motorcycle keys were stolen and the bike is still there, assume the thief may come back for it.
- Auction or Salvage Motorcycle With No Keys: What to ExpectA motorcycle from Copart, IAA or a lien sale can get new keys once you hold paperwork that ties you to the VIN: a title or Salvage Certificate endorsed to you, or the lien sale certification packet, plus a bill of sale and your photo ID.
- Motorcycle Keys for Tow Yards and Lien Sale BikesA motorcycle held on a towing or storage lien still belongs to its registered owner until a valid lien sale is completed, so the paperwork decides who can ask for a key and when.
Where we work
- Ventura County
- Santa Barbara and Goleta
- Ventura
- Oxnard
- Thousand Oaks
- Simi Valley
- Camarillo
- Santa Barbara
- Goleta
- All service areas
Sources
- https://www.insurance.ca.gov/01-consumers/105-type/95-guides/01-auto/auto101.cfm
- https://www.dmv.ca.gov/portal/vehicle-registration/new-registration/total-loss-salvage-non-repairable-vehicles/
- https://www.dmv.ca.gov/portal/vehicle-registration/new-registration/junk-revived-salvage-vehicles/
- https://www.dmv.ca.gov/portal/uploads/2020/04/htvr13.pdf
- https://www.dmv.ca.gov/portal/vehicle-registration/replace-your-registration-card/
- https://static.nhtsa.gov/odi/tsbs/2018/MC-10138366-9999.pdf
- https://www.manualslib.com/manual/1218489/Bmw-R-1200-Rt.html?page=38
- https://dca.ca.gov/publications/locksmith_tips.html
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